Frequently Asked Questions

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Where can I get tickets for Edinburgh's Hogmanay 2018

Thank you for your support/interest. Details of tickets and events will be announced later in the year.

 

Where can I buy tickets?

You can get your tickets online here or you can visit the official Edinburgh’s Hogmanay Box Office in person at: 

Edinburgh’s Hogmanay Box Office, The Fringe Office, 180 High Street, Edinburgh EH1 1QS

Phone: 0844 573 8455

Opening times (subject to change):

30th November – 23rd December: 10:00-18:00 (Daily)
24th December: 10:00-16:00
25th -26th December: Closed
27th – 30th December: 10:00-22:00
31st December: 10:00-20:00

Are there group tickets available?

Bookings of more than 10 tickets for all Edinburgh’s Hogmanay ticketed events can be booked by contacting the official Edinburgh's Hogmanay Box Office at 0844 573 8455 or emailing edinburghshogmanay@edfringe.com for information (please note, special terms and conditions apply for bookings of 10 or more).

Where can I collect my tickets?

You can collect your tickets at the official Edinburgh’s Hogmanay Box Office:

Edinburgh’s Hogmanay Box Office, The Fringe Office, 180 High Street, Edinburgh EH1 1QS

Phone: 0844 573 8455

Your tickets will be available for collection from mid-October 2016. In order to use the automatic swipe machines, please bring the card you paid with when collecting your tickets.

Opening times (subject to change):

  • 3rd October – 27th November: 10:00–18:00 (Monday to Saturday)
  • 28th November – 23rd December: 10:00-18:00 (Daily)
  • 24th December: 10:00-16:00
  • 25th - 26th December: Closed
  • 27th – 30th December: 10:00-22:00
  • 31st December: 10:00-20:00

When will the tickets be shipped internationally?

All international tickets are mailed out by mid-November 2016. However, you can also choose when booking your tickets online to pick up your tickets from our official Edinburgh’s Hogmanay Box Office.

I haven’t received my tickets. What should I do?

If you haven't received your tickets by 15th December or prior to your departure, please email with your booking reference and details to edinburghshogmanay@edfringe.com - The Fringe Office, 180 High Street, Edinburgh EH1 1QS.

What happens if I lose/forget my ticket?

We do not replace lost or misplaced tickets under any circumstances, so please ensure you keep the ticket(s) in a safe place and bring them with you to the event(s).

Is there disabled access for your different events?

Will there be Wi-Fi access during the events?

Yes, there will be free Wifi over Edinburgh’s Hogmanay, delivered by intechnologyWiFi (in partnership with The City of Edinburgh Council). 

The service offers fast internet coverage ‘on the go’ with no restrictions on time. Logging on couldn’t be easier: simply look for ‘_EdiFreeWiFi’ in your device’s list of available WiFi networks, tap to connect, enter a few quick details and you’re ready to go!

Are there any restricted items?

Please be advised that our stewards will be conducting searches upon entry.

  • No glass or sharp objects are allowed into any of the Edinburgh’s Hogmanay events.
  • No folding chair or stools are permitted into any of our event arenas.
  • Only cameras that fit into your pocket that can be brought into the Street Party, Old Town Ceilidh and Concert in the Gardens.
  • Selfie sticks are allowed at all of our events, however when using selfie sticks, please be considerate of others.

Help! I have lost something during one of Edinburgh’s Hogmanay events.

Lost property, which is found at any of our events, is handed in to Police Scotland at Fettes Police Station. We advise you contact them after 4th January here.

Event Organisers cannot be held responsible for the transfer of lost items, and so we would urge you to take extra care with your belongings.

Can I reserve a seat?

The Candlelit Concert in St Giles’ Cathedral is a ticketed event with unreserved seating. There is enough seating for all ticket holders, allocated on a first come, first served basis. If you are part of a larger group, we recommend you arrive early to ensure you can be seated together. 

Are children allowed?

Due to the quiet nature of the event and for the consideration of others, it may not suitable for young children or babies. Anyone under 16 years old must hold a full price ticket and must be accompanied by an adult over 21 years of age.

Where can I pick up my torch?

Torch pick-up point: Vouchers can be exchanged from 2pm from St.Giles Street .We recommend you collect your torches early as the procession assembly point does become very busy prior to start time.

Where does the procession leave from?

Torchlight procession leaves from George IV Bridge and heads towards Calton Hill for the Son et Lumière Finale and Fireworks.  Please note that viewing areas for the Firework Finale are located on Waterloo Place and Calton Hill with a limited number of participants granted access to Calton Hill. 

What should I wear?

We recommend you do not carry torches if wearing delicate, light-coloured fabrics, as wax from the torches can be blown onto clothing when windy and may stain. Please look at the weather forecast before taking part in the Torchlight Procession and ensure you dress appropriately for an outdoor winter event!

Help! How do I remove wax from clothing?

Don’t panic! Wax can be easily removed from clothing using an iron and brown paper. First, let it dry then scrape off excess wax with a dull knife, and place the stained area between two paper towels or brown paper bags and press with an iron on a low setting. Wash as normal

I want to attend both the Torchlight Procession and the Night Afore Concert. Is this possible?

If you wish to attend both events, we would recommend you join the main procession but watch the Torchlight Procession Firework Finale from Waterloo Place, not up on Calton Hill. This finishes approx. 8.30pm and will allow you to make your way back to West Princes Street Gardens to see Paolo Nutini perform. Please ensure you extinguish your torches before departing the Torchlight Procession.

When do doors open/close?

The Night Afore Concert gates will open at 6pm, with stages going live at 7pm.  Please note there are no pass-puts allowed (i.e. leaving the Event and trying to gain re-entry).

Will there be any food or drink available?

Yes! Pay bars and food outlets are found within the Night Afore Concert arena. Please drink responsibly.

What is the difference between ‘the Gardens’ and ‘the Enclosure’?

This is an all standing, outdoor event. ‘The Enclosure’ is the hard standing area directly in front of the stage, while ‘the Gardens’ is the grass area that surrounds the enclosure. We recommend sturdy footwear for those selecting gardens tickets, as the area is on a grass incline. 

Is alcohol allowed?

Alcohol CANNOT be brought into the Night Afore Concert and no glass is allowed in the venue. However, you will find pay bars and food outlets throughout the venue.

Where can I enter the arena?

You will be allocated an entrance, please ask the stewards if you are unsure where this entrance is located. More information to be updated closer to the festival time. 

Are children allowed?

While there is no age restriction at the Night Afore Concert, due to the nature of the event we do not recommend it for children under 12 years old. Under 16s must hold a full price ticket and must be accompanied by an adult over 21 years of age. Unfortunately no children’s buggies are allowed at the Night Afore Concert.

What should I wear?

This is an all standing, outdoor event so we recommend you dress appropriately for the weather –with sturdy footwear and waterproof clothing, if required. Please look at the weather forecast before heading to the Night Afore Concert and ensure you dress for an outdoor winter event!

I want to attend both the Torchlight Procession and the Night Afore Concert. Is this possible?

If you wish to attend both events, we would recommend you join the main procession but watch the Torchlight Procession Firework Finale from Waterloo Place, not up on Calton Hill. This finishes approx. 8.30pm and will allow you to make your way back to West Princes Street Gardens to see Paolo Nutini perform. Please ensure you extinguish your torches before departing the Torchlight Procession.

I'm an EH Resident, how do I get tickets?

Ticket discounts for EH residents can be bought via our Box Office. You will need to be able to prove your EH residency via proof of address. Also please note that EH resident tickets are limited and can only be purchased subject to availability.

Is alcohol allowed?

Alcohol is allowed into the Street Party but only in plastic containers and cans not exceeding 500ml. No glass can be brought into the Street Party. Please be advised that our stewards will be conducting searches upon entry. Excess alcohol may be confiscated and you risk being refused entry.  

You will find pay bars and food outlets throughout the Street Party. Please drink responsibly.

I have bought a Street Party wristband, can I go into the Concert in the Garden and/or Old Town Ceilidh?

Edinburgh city centre is the Street Party arena with Princes Street and its side streets cordoned off for Street Party revellers. The arena is only accessible to wristband holders.

Concert in the Gardens and the Old Town Ceilidh are separate ticketed events. Located either inside or adjacent to the Street Party arena. A separate ticket can be purchased for these events.

Street Party wristbands on their own do not allow access into the Concert in the Gardens and the Old Town Ceilidh. 

Where can I find a map of the arena?

This information will be updated closer to the festival time. Please look out for details in the Festival brochure, on our website and maps displayed in the event arena. 

Are children allowed into the Street Party?

No person under 12 years old is permitted at the Street Party.

Will there be food and drink available?

Yes! You will find numerous food outlets and bars throughout the arena offering a wide range of food and drink. Please drink responsibly!

What should I wear?

This is an all standing, outdoor event so we recommend you dress appropriately for the weather conditions with sturdy footwear and waterproof clothing, if required. Please look at the weather forecast before heading to the Street Party and ensure you dress for an outdoor winter event!

Are there cash machines inside the arena?

Many of the cash machines in the arena will be cordoned off during the event for security reasons, so make sure you bring cash with you into the arena. 

When do doors open/close?

The Street Party arena, bars and attractions open from 7pm. All stages are live from 9pm until 1am. There is strictly NO ENTRY after 11pm, entry gates may be closed prior to 11pm for safety reasons, and you may be redirected by event stewards to the nearest entrance in those circumstances, which may be some distance away.  Please come early to avoid disappointment.

Is alcohol allowed?

Alcohol CANNOT be brought into the Concert in the Gardens and no glass is allowed in the venue. However, you will find pay bars and food outlets throughout the venue.

Where can I find a map of the arena?

This information will be updated closer to the festival time.

What is the difference between ‘the Gardens’ and ‘the Enclosure’?

This is an all standing, outdoor event. ‘The Enclosure’ is the hard standing area directly in front of the stage, while ‘the Gardens’ is the grass area that surrounds the enclosure. We recommend sturdy footwear for those selecting gardens tickets, as the area is on a grass incline. 

When do doors open/close?

The Street Party arena, bars and attractions open from 7pm, the Concert in the Gardens arena opens at 8pm. Stages in all arenas are live from 9pm until 1am. 

Will there be any food or drink available?

Yes! Pay bars and food outlets are found within the Concert in the Gardens arena. Please drink responsibly.

Are children allowed?

While there is no age restriction at the Concert in the Gardens, due to the nature of the event we do not recommend it for children under 12 years old. Under 16s must hold a full price ticket and must be accompanied by an adult over 21 years of age. Under 12s can access the event via the King’s Stables road gate which is out with the Street Party arena – you will be asked to specify age at the time of booking, so we can direct your party to the correct entrance/exit. Unfortunately no children’s buggies are allowed at the Concert in the Gardens.

What should I wear?

This is an all standing, outdoor event so we recommend you dress appropriately for the weather –with sturdy footwear and waterproof clothing, if required. Please look at the weather forecast before heading to the Concert in the Gardens and ensure you dress for an outdoor winter event!

I have bought a Concert in the Garden ticket, can I enter the Street Party?

Concert in the Garden main entrance gates are within the Street Party arena and you will receive a Street Party wristband which you are required to wear alongside your ticket to gain entry to the Concert. The Street Party wristband allows access to the full Street Party arena. However, no pass-outs are permitted (i.e. leaving the Concert in the Gardens and trying to gain re-entry). If you leave the Concert in the Gardens to access the Street Party at any time, you will not then be permitted back into the Concert in the Gardens arena. 

Please note, egress from certain Concert gates may be restricted during busy times. Please ask stewards for advice on the best exit gate, and remember under 12s cannot access the Street Party. King Stables Road entrance is out with the Street Party but you must still wear your wristband to gain entry.


Is alcohol allowed?

You CANNOT bring alcohol nor glass into the Old Town Ceilidh with Belhaven event arena. However, pay bars and food outlets are located throughout the venue.

I have bought an Old Town Ceilidh with Belhaven ticket, can I enter the Street Party?

The Old Town Ceilidh with Belhaven is adjacent to the Street Party arena. You will receive a Street Party wristband which you are required to wear alongside your ticket to gain entry to the Old Town Ceilidh with Belhaven. The Street Party wristband allows access to the full Street Party arena. However, no pass-outs are permitted (i.e. leaving the Old Town Ceilidh with Belhaven and trying to gain re-entry). If you leave the Ceilidh to access the Street Party at any time, you will not then be permitted back into the Old Town Ceilidh with Belhaven arena. 

Please note, egress from certain Old Town Ceilidh with Belhaven gates may be restricted during busy times. Please ask stewards for advice on the best exit gate, and remember under 12s cannot access the Street Party.

Where can I find a map of the arena?

This information will be updated closer to the festival time.

When do doors open/ close?

The Old Town Ceilidh with Belhaven arena and bars open from 8pm and the stages are live from 9pm until 1am.

Will there be food and drink available?

Yes! You will be able to find pay bars and food outlets in the arena.

Are children allowed?

While there is no age restriction at the Old Town Ceilidh with Belhaven, due to the nature of the event we do not recommend it for children under 12 years old. No children’s buggies are allowed at the Old Town Ceilidh with Belhaven Venue. Please keep in mind that access for children to this event cannot be through the Street Party.

What should I wear?

This is an all standing, outdoor event so we recommend you dress appropriately for the weather –with sturdy footwear and waterproof clothing if required. Please look at the weather forecast before heading to the Party and ensure you dress for an outdoor winter event!

Edinburgh's Old Town is a labyrinth of cobbled streets amazingly well preserved and steeped in the city's history. Don’t forget to put on your dancing shoes but remember to wear flat, sturdy outdoor shoes that you can dance in.

Can I buy tickets on the day?

Tickets will not be available for purchase on the day of the event. Tickets go on sale on the 30th September at 10am.

Are children allowed?

The Loony Dook event is not recommended for young children, as the water is very cold. Anyone under 16 years old must be accompanied by an adult over 21 years of age.

When does the parade start?

You can check in from 10.45am. The parade will start at 12.45 but you will be able to enjoy a hot, fresh porridge before you dash into the freezing cold waters of the Forth, courtesy of Stoats.

How do I get there?

Every year we partner with the City of Edinburgh Council and other transport organizations to offer services on New Year's Day operating between Edinburgh to South Queensferry to the Loony Dook. This information will be updated closer to the festival time.

What should I wear?

To become a brrrave Loony Dooker, fancy dress is BEST! Remember to wear sturdy shoes as the beach is stoney.

Are there changing facilities?

There are no changing facilities at the event, so remember to bring a warm change of clothing.

Where do I check-in?

This year the check-in will be done online. You will receive a check-in e-mail before the event, so make sure you check in before January, 1st 2017!

How many venues are participating?

There is a total of 9 venues participating in Scot: Lands. They will be located within an easy walk/ cycle from each other. You can find information on each of the venues here.

Which are the venues?

Nice try there, but the charm of the event relies on their secrecy!

Are children allowed?

This is a family event and children are more than welcome to join on this spectacular journey across the lands. Parents are advised that not all content will be suitable for under 16s. Appropriate signage will be present where this applies. 

This year, we have introduced a whole new three-day festival for the little ones, Sprogmanay

What is the age recommended for these events?

Sprogmanay is suitable for all ages, except Tales of a Grandson, which is suitable for 7 and over.

Do I need a ticket?

Sprogmanay is free and unticketed; except Tales of a Grandson, which is a free, ticketed event. Spaces are on a first come, first served basis. Reserve your tickets for Tales of a Grandson here.

Are there childcare/ crèche services available during Sprogmanay?

No, children must be accompanied by an adult at all times.

Do I need a ticket if I am already at the National Museum of Scotland during the day?

Yes, the Final Fling is a ticketed event. The National Museum of Scotland will close its doors before the event to allow for preparation. You can buy tickets here if you wish to attend. 

Are children allowed?

Yes, this is a family event, so bring everyone to dance off in the New Year!

Can I reserve a seat?

Tim Burgess in conversation is a ticketed event with unreserved seating. There is enough seating for all ticket holders, allocated on a first come, first served basis. If you are part of a larger group, we recommend you arrive early to ensure you can be seated together. 

Where can I buy the book ahead of this event?

You can purchase Tim book Two ahead of the event here.

Will Tim Burgess be selling and signing books after the event?

This information will be updated closer to the festival time.